As companies face the challenge of improving productivity and efficiency with ever-shrinking budgets, the need for outsourcing certain operations has grown. And ironically, although digital technologies become more important in business, the idea of a paperless office seems more distant than ever.
In fact, Bill Gates has proclaimed that the paperless office is “one of those ‘any day now’ phenomena that never seem to actually arrive. … Paperwork is increasing faster than digital technology can eliminate it.”
As a result, document management and imaging outsourcing has become big business. Companies looking to image capture their paper documents are increasingly turning to service providers because it’s less expensive than hiring permanent staff.
According to a report by research firm IDC, the industry reached $13 billion in 2003 and was expected to expand at a compound annual rate of 19.7 percent over the next three years.
In fact, major companies like General Electric now take advantage of what is called business process outsourcing, or BPO – the delegation of operational responsibility for a business...
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