Over the last ten years many companies have decided to outsource their contact center operations to India in order to make cost savings through lower operational expenses.
However, in recent times we have noticed a reverse trend taking place. Customer complaints about poor service have led many businesses to bring back their call center service to their home country. It seems that the low quality of customer service has far outweighed the anticipated cost savings and is actually having a negative affect on the business. Is the climate of outsourcing to India changing?
Well it all comes down to choosing the right provider. Ensuring that staff are properly trained and well looked after is key to making outsourcing a viable alternative. You need to dig deep and investigate the various outsourced offerings.
As in most things you must look for credentials. That is to say a call center outsourcing business that has a great track record of providing similar businesses to yours with a high level of professional service. Whether it’s insurance claims processing, banking or selling mobile telephones. There are some pretty fantastic outsourcing business...
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