I recently had reason to call my phone company in order to inquire about some charges that were showing up on my bill. I first reached an automated message that told me to press one for English, which I did, followed by a menu with several options. Of the available options, none involved speaking to an actual human being. This was the type of phone system where you could either press the number of the option you wanted or speak it into the receiver. After hearing all the available options and knowing that not a single solitary one of them would address my issue, I decided to take a gamble. I clearly said “customer service” into the phone and was then told that what I had said did not match any of the available options. I tried it again just in case it was a hidden option and I hadn’t spoken clearly the first time. Sure enough, the automated voice told me I would be transferred to a representative. I heard about 4 seconds of music and then a click. I waited about five minutes before realizing I had been hung up on. I went through this whole process a few more times before finally reaching an actual human being.
The thing that irritates me the most is...
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