This has been an interesting week. My company has thousands of customers around the world, so my team and I are used to dealing with customer support issues and do everything possible to make sure every customer gets exactly what they paid for.
And 99.999% of the time our customers are extremely happy.
Then there is that other .001%…
This week I had one customer threaten to hunt be down and shoot me like a dog.
Another said that if she could get her hands around my neck she’d strangle the life out of me.
And still another sincerely hoped that I “burn in Hell for all eternity.”
What did I do to deserve these threats?
Nothing. Absolutely nothing.
Why then are these people who I assume are otherwise nice, normal human beings wishing me such ill will?
Here’s the full story…
It’s because they ordered something from one of my websites and they did not receive the confirmation email in a timely manner.
That’s it. An email didn’t reach their inbox.
And being human, which is the most suspicious and non-trusting species on the planet, these...
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