In working with businesses and organizations of all kinds, I hear the same concerns everyday:
How do we increase productivity?
How do we improve Customer service?
How do we keep people actively engaged in their work and with others on their team?
How do we reduce turnover?
How do we improve safety?
Even if you arent thinking about or concerned about every one of those questions, Im sure at least one of them has kept you up at night in the past.
As leaders we think about these things because they impact the success of the organization. As coaches we think about how to impact these things day-to-day, person-by-person.
As a coach, someone helping people improve their performance for the benefit of both the individual and the organization, there are typically two types of feedback that you could provide on their performance at anytime. Constructive feedback (sometimes called criticism) and positive feedback (which I will call praise).
Forgetting the words for a minute, these two types of information are important to anyone trying to do anything better. We need to know what we arent doing quite right, so we can...
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