Many companies do want to interact with online customers and use their feedback, but they lack the personnel or time to do that. It is really important to have the will, anything else can be settled out. If you are one of those, read further and you might get some ideas.
Some companies place the “chat button” on their website, but rarely are available for support. Some of the others adore the concept, but are unable to organize the website support issues because the lack of time or personnel. In any case, you must carry out whatever you start doing and keep your promises to your website visitors. Inconsistency and false information can make your interactions with customers worse.
Although the solution lies in analyzing and using the most of your resources in the situation, here are some starting ideas to help you decide:
-> You can place an expert in the field to answer the questions of your website visitors in appointed hours. For example: If you are a website for diet products, you can put expert in nutrition available 2-3 hours per day at stated hours on the website. That would lead to increasing the amount of your website visitors, as well...
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