You have just invested in a new vehicle, the one of your dreams, and you take it on a trip across Canada. You only put gas in it and drive sightseeing and following your nose. Filters and oil changes are ignored. The car breaks down in the middle of that long stretch of road between Manitoba and Alberta. It takes two days to get you up and running and the bill is more than a year’s worth of oil changes and regular maintenance. Just like the family vehicle, your business computer systems require regular maintenance to ensure optimum system performance and uptime to prevent productivity losses.
What really happens during system failure?
-> The user is unable to do their job using the productivity tools you have provided
-> Potentially this may affect two or more employees if their activities are linked
-> The system failure may be enterprise wide, causing everyone down time
-> The failure may happen at the “worst possible time”. Closing date for an RFP submission, payroll, month-end or year-end or ????
-> There may be total data loss
-> The people affected must contact the support person and explain the issue....
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