Cameron Timpson is CEO of a medium-sized electronic assembly operation. He makes a point of making a weekly recognition award to the best assembler on the factory floor. “Today,” he shouts to the gathering crowd “it is Lavinia Argot’s turn” and he turns to her to present her prize. Her mouth is smiling but her eyes are not. “My name’s Davina Urquhart” she whispers. Cameron smiles and tells her not to worry about it.
The ability to connect with people at a personal level is such an important skill that all supervisors, managers, vice-presidents, directors and CEOs should possess it. Even the most trivial oversight can have a massively de-motivating effect on employees.
Recognition is not only some sort of formalized award ceremony; it is not contained only in a pay-check; it is part of the fabric of interpersonal relationships within the entire organization.
Personal details
In his book “How to Win Friends and Influence People” the best selling author Dale Carnegie tells us that a person’s name is the sweetest word they will ever hear in any language. Remembering someone’s name,...
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