– excerpt from Richard Saporitos e-book How to Improve Dining Room Service
This Tip will Help Maintain the Staff Schedule Keeping the Dining Room Service Staff Tight and Content which is Essential for Pleasing Paying Guests.
Staff scheduling is closely tied to dining room customer service and crucial for keeping your staff tight, happy and well connected. In every way, a balance must be achieved by matching the dining room service labor needs to forecasted business.
There should be a system whereby the staff shift availability days can be communicated in writing to the person who makes up the schedule. A simple staff shift availability sign-up sheet posted conspicuously will do. There was a schedule maker from one of my past restaurants who asked for shift requests on little pieces of paper. The main point is that constant communication with the staff while staying abreast of their available work shifts will facilitate the scheduling process immensely.
Each staff member should work a balanced amount of shifts throughout the week. If the schedule maker is burning out staff members with extra shifts or scheduling too many staff members to...
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