“I’m sorry, but I have to vent. It was a horrible day at work,” began my friend on our monthly catch-up call. “We’ve all been there,” I offered. “Yeah, but not like this.” As a substitute instructional aid, she’d been asked to assist teachers on a field trip for 275 fifth graders to celebrate the successful completion of a testing week. Her bus was the last unloaded and by the time she entered the skating rink, it was chaos.
Teachers were standing, arms crossed, griping that no one from the administration was there to organize the event; no one told them what was suppose to happen; and no one had alerted the rink to their coming. While all legitimate concerns, being angry, frustrated and absorbed in their own plight meant no one was dealing with scores of eleven-year-olds rushing to grab skates, ripping open snacks, pushing to get sodas and throwing trash on the floor.
“I was utterly horrified,” my friend told me. After watching for several minutes, she decided to recruit a teacher and the two of them began organizing students and assigning tasks to teachers. She did what people who are winning at...
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