The customers are the lifeblood of any company. The company is dependent on their customers and not the other way around. So a customer is treated like a king or a queen and, as the saying goes, The customer is always right. And for this reason alone, many companies see the value of having a customer service department that can address the needs and complaints of every customer on a full-time basis. A call center agent plays a very important role. The agent serves as a link and that agent can be doing on-line reservations, do technical support, facilitate an ordered product, or provide directory assistance.
Depending on how many phone calls are received some companies need a lot of employees to handle the large volume of these calls. Their main task is to take calls and do problem-solving for the customers then move on the next customer that is waiting in line. Sometimes, a call center agent couldn’t even catch his or her own breath especially during the peak hours. On a very busy day, a customer service agent would take more than 100 phone calls depending also the length of each call on their given work.
Depending on the kind of work they do for their...
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