More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centers and mail order is one of the fastest growing operations among many industries.
It is essential that all employees represent their company with a professional and friendly manner. Clear and effective communication is essential to ensure that the business is not lost. If your staff is not trained properly on telephone skills, it can damage the reputation of the company.
Every customer calling should receive a positive and seamless service that is professional, efficient and responsive. Customers who are handled well will notice the good service, bring more business and hopefully build a long term relationship with you. Customers who are not handled well damage your reputation and take their business to the competition.
Working over the phone can be a challenge. You cant see what they are talking about and they cant see what you are trying to explain. Clarity is a must when offering customer service on the phone.
The need for customers to have answers for their questions and concerns is high, having...
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