Clients work with professionals whom they trust. Building trust is an ongoing process. Here are 10 ways to build trust with both old and new clients.
1. Keep your agreements with your clients If you promise delivery on a particular day, make sure to deliver when it was promised. Even something as small as the time you have scheduled an appointment is an agreement. Each time you break an agreement with a client, you break the trust.
2. Create realistic client expectations Help the client to understand exactly what you will do for him or her. Put boundaries around what is included in your service and what is not. What will create extra charges? How and when will you be billing the client? Living up to the expectations you create helps your clients to take you at your word.
3. Help client to understand the process If your client understands how you and your office works the client can then know what to expect and when to expect it.
4. Explain your plan and strategy Not only does the client need to understand your office procedure but also what the plan and strategy is for his/her particular case. This will help client to know what to...
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