My team of three analysts had just spent three months and countless hours benchmarking a healthcare organizations productivity to determine the opportunity to improve. We had developed reams of PowerPoint documents with charts comparing the system to dozens of other, similar healthcare systems nationwide. We had databases, Excel Spreadsheets, comments from the systems management, hundreds of Medicare cost reports, and up-to-date input from a network of leading clinical managers from around the nation. Our analysis was sound, complete, and better than any other consulting firm could have provided.
We discovered that the hospital had the opportunity to save about $12 million in costs without hurting quality.
The COO had just reviewed this material with me, and looked across the table at me.
Thats about right, he said. I was guessing $10 to $15 million.
This COO had just spent about $250,000 of his organizations money to come up with a number he already knew. But we both already understood that he had to use an outside firm to justify his instincts to his Board and management team.
Then he surprised me. I didnt hire you for this analysis, he...
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