“Only the educated are free.”
-Epictetus
There are countless articles and studies outlining the high cost of training each with unique approaches to measuring the impact of training. During our current recession there is momentum for business to scale back all non-essential areas and training budgets are usually the first to go. Executives often view training as a nice-to-have function, but not required to stay in business. I understand their dilemma. If I were writing the check myself, I would be hard pressed to continue to pay for training when my income is less than it was a year ago.
However, it is the high cost of NOT training that should be on the forefront of our minds, especially during a recession. During a recession, if I am lucky, I wont have to lay off any workers. If not, I may have to let some people go, and rely on those left behind to carry the day until brighter times return. How do I motivate my staff to provide our customers superior and even delightful customer service if Im scaling back? How? – by making sure Im giving each and every person who stays behind the skills and tools they need to deliver.
Lets...