The Meeting Planner’s Online Advantage: 7 Ways To Cut Down Customer Service Issues
7 Things You Can Do RIGHT NOW with a Fully-Automated System to Improve Your Customer Service:
1. Get contact info right the first time.
Theres nothing more frustrating to a registrant than when an event organizer gets their information wrong. Each instance in your process where you manually enter or transfer data poses a risk for making errors. Using an automated system, which has everything built-in (online registration, accounting, badge printing), eliminates all data entry and data transferring issues.
2. Be sure that payment information is correct.
When a registrant thinks they are registered because they gave you their information and credit card number; then finds out a week or two later their charge did not go through; stress is created. You can automatically processes credit card transactions in real-time; so there is no miscommunication.
3. Send impeccable follow-ups.
Registrants like to know that everything is being properly handled with their registration and your event. When they dont hear from you after they register, they get...
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