If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. Here are 7 ways that will put you on top.
1. Roll Out The Red Carpet For Everyone. If theres one thing people hate about poor service, its getting treated differently from others. It makes them feel inferior and second-class. Gary Richter says you should roll out the red carpet for everyone, but particularly those who dont expect it. I tell my employees, if we roll out the red carpet for a billionaire, they wont even notice. If we roll it out for millionaires, they expect it. If we roll it out for thousandaires, they appreciate it. And, if we roll out the red carpet for hundredaires, theyll tell everyone they know.
2. Take Time To Know Your Customers. The fast pace of modern living together with advances in technology have together put a non-human face on much of our customer service. If you can find a way to re-connect with your customers one-on-one, youll strike a chord with your customers that will be like a streak of gold. Kathy Burns remembers a time when people took time to care and listen. Some of you may remember, and...
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