After recently updating our office phone system, I have a few pieces of advice to share about purchasing an office phone system. We thought we did enough research to make this a simple purchase and installation, but found out later that we really had little idea of what we were getting into. This, in itself, wouldn’t be so bad, but the phone supplier we went with flatly refused to help us out after the sale. We ended up having to contact another vendor for the information we needed to make our new phones function properly.
First, and let me stress this; always contact the vendor prior to the purchase. Not only do you want to know who you are dealing with, you need to know if it is someone who can and will answer your questions and who will stand behind the products they sell.
Second, always go with a vendor who has more than one option for phone systems. We found out after we had already purchased our new phones and equipment that there were phones on the market which would have served our specific needs better and would have cost less than the phones we went with.
Third, always think about compatibility. We thought that because we had purchased...
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