However sophisticated your training may be, its merits will soon be lost without effective and consistent reinforcement.
One of the most effective ways managers can reinforce training is through short and well planned pre-shift meetings. These are 10-15 minute sessions where managers can build confidence and gain valuable feedback.
Typically held just prior to a shift, the meetings are essential for improving customer care and boosting average spend as they present an opportunity to exchange ideas, test menu knowledge and highlight special dishes.
The most effective shift meetings are simple, informal and interactive. Interactive being the key word here. Attendees should be encouraged to do most of the talking, following the rule where you speak 20% of the time and they speak the other 80%.
Managers can control the meeting by introducing discussion topics, and encouraging participation through questions and role play exercises.
Here are a few discussion ideas:
-Test menu knowledge through role play, with the manager playing the role of the guest and server recommending menu items
-Discuss customer care, such as handling complaints...
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