The single most important factor when choosing a web host is reliability. This is confirmed over and over again in surveys of webmasters and online entrepreneurs.
But “reliability” is not a simple thing. If you assume for the moment that most web hosting companies are technically competent, have been consistently upgrading their systems, and have products that are reasonably priced, then a major component of web hosting reliability comes down to good old fashioned “customer service”.
In other words, what you really want to know is, “When there is a problem with my website, can I get speedy no-nonsense solutions?”
With web hosts the “no-nonsense” thing can be a problem.
**Talking with technical support can be difficult
If you have ever talked to a web host technical support person you get the impression they are handling three or four calls all at the same time. That’s because they have thousands of clients, and often the problems come in waves. And that can lead to frustrating conversations with your tech person.
For example, I have recently been having a problem with one of my web...