Sales people are frequently confronted by this question on sales calls, along with some others like “why should I buy from you/your company?” or “what makes you different?”. In fact, as identified in my last post, they have probably spent a lot of time at “Product Knowledge U” learning exactly how to answer these questions. In reality, answering questions like these usually end up putting you on the defensive and will not give you the advantage you are hoping for.
Think about it for a minute… if you answer that question you immediately sound like all of the sales people that have come before you, as well as those who will follow you. By answering the question you create “sameness” and a belief in the mind of the prospect that you are just like everyone else. You must also consider that everything you say will be considered as “sales fodder” and is often listened to with skepticism and from an “oh sure” perspective.
Obviously, there are many different situations in which this questions can be asked. Are they currently buying this product from someone else. Is this a product they have...
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