Our airlines work hard to provide great service to travelers all over the world. Its not an easy job and, overall, they do it pretty well. But once in a while, your luggage might be run over on the tarmac or loaded into the belly of the wrong plane. Its not long before you realize whats happened, and many a trip has been ruined by such an experience.
When you go to baggage claim to pick up your luggage, be sure to check for damage right away. If your luggage appears to have been opened, check your belongings for damaged or missing items. Make sure that you report damaged or missing items immediately to the baggage handlers.
Most airlines have claims offices for lost luggage. If your luggage is lost, immediately go to the claims office and fill out a report. Its a good idea when packing your luggage at home to list of every item and take pictures when you are done packing, in case you have to prove the contents of your luggage. Keep the list and pictures in your carry-on luggage.
If your luggage was not properly handled by your airline, you have the right to seek reimbursement. Lets say theres a new rip or a missing wheel that wasnt there when you checked...
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