What you should know when selecting a professional services team for custom IVR applications
IVR solutions, as they grow more complex in their capabilities, are assuming a more prominent role in enterprises. Once merely a front line for call centers, IVR has now evolved into a tool that facilitates not only customer service, but also other processes that are ripe for automation such as workforce management, payment solutions or service order fulfillment. The vast potential of IVR-enabled automation is now prompting more and more enterprises to seek feature-rich IVR solutions that are best delivered via custom IVR application development.
When selecting a professional services team to build your custom IVR application, there are a number of things look for to ensure the quality, reliability and performance of your IVR solution.
1. Vertically integrated. When choosing an IVR vendor, look for a company that develops and owns the IVR technology . IVR vendors that build, own and support their technology, (the core of which is the VoiceXML IVR platform), will provide superior technical expertise in all phases of your application development and deployment....
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