Does conflict disrupt your workplace environment? Read on! Judy Ringer answers some commonly asked questions on the subjects of workplace conflict, difficult people, and how to manage them more effectively.
Q. What are some typical breakdowns in the workplace?
JR: I wouldnt call them breakdowns, but conflicts. A typical conflict is what is sometimes called triangulation. One person is upset with their coworker, and instead of speaking with the co-worker about their concern, they talk to someone else about it or many others about it. Office gossip starts this way.
Different work styles, misunderstanding of roles, jumping to conclusions — these are all ways that conflicts get started.
Q. Why do people keep falling into the same traps in the workplace?
JR: Our training is insufficient. Weve been trained to deal with conflict in ways that are not useful. A typical myth about conflict is that it is negative. And so we see people around us either avoiding it or acting out their feelings. The triangulation example demonstrates this myth. Im afraid to speak directly to you about a conflict, but I will talk to others about it. And so...
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