Your Auto Accident Insurance Loss – Dealing With Your Company On A Disputed Loss
#1. If your agent is unable to solve your problem, get the name and phone number of your insurance companies Claims Department. Its usually an 800 number. Call and ask if they have a Consumer Complaint Department? Most do. If so, talk to them because they may be able to help you. Dont hang up until you get the specific name of the person with whom you spoke. (Make a note of the person you talked with and hold onto that until youve finished with your dispute).
#2. Be ready to support your case by sending a covering letter (to that individual whom you spoke with) which contains all the documents you have to back up your position.
#3. All insurance companies have either an Appraisal Service or Arbitration Service to help settle differences and/or disputes. Your policy should explain these options.(If you cant find either of these ask your agent to find them for you)!
#4. If youve followed their rules for resolving your dispute, and youre still not satisfied, your own states insurance department should be able to help you.
#5. If, after hearing from your own...
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