People are often frustrated when they have to call a help desk technician to get assistance with computer problems. This is due partially to the fact that having computer problems is a frustrating experience so that sets the tone for a none-too-pleasant set of circumstances. It’s also due to the fact that most people don’t know how to effectively communicate what the problems they’re having are, which makes the conversation go less smoothly than it could. These are both simple problems that you can resolve by preparing yourself before you actually make the call to your help desk technician.
The experience of calling any type of customer service person is greatly improved when you adopt a good attitude about the experience. Yes, the situation that you’re in is frustrating. No, you don’t want to be wasting your time trying to get assistance over the phone to repair something that you wish wasn’t broken in the first place. But if you start the call off with a grumpy attitude, it’s going to take a lot longer and go a lot less smoothly than if you approach the problem with a “can-do attitude”. By improving your attitude...
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